FAQ

Have questions? We have answers.

When you're looking for help with carpets, cleaning, flooring, or furniture services, it's only natural to have questions. No matter what you need to know, we have the answers you need.

Q. How long will it take my carpet to dry?

A: There are many factors that can affect the drying time of your carpet. Carpet material and type, humidity and air flow are all examples of these factors. Your carpet can take from 12 to 24 hours to be completely dry, however the majority of carpets are dry within 3 to 6 hours. If necessary, you can walk on your carpet right away, but try to avoid it as much as possible right after cleaning. It is best to avoid heavy traffic on the carpet during the drying process. Also, try to keep your pets off of the carpet while it is drying. Some carpets may feel slightly damp for up to 18 hours depending on the carpet and soil conditions. This is normal and will not cause any problems. You should wait 24 hours before removing any foam blocks or protective barriers that our technicians have placed under your furniture to protect the carpet.

Q: Do you guarantee your work?

A: We strive for customer satisfaction. If you are not completely satisfied, please let us know and we will do our best to make you happy in a timely manner!

Q: Why should I clean my carpet?

A: Many things make their way into your carpet such as outdoor pollutants, allergens, dust mites, chemical contamination, sand, soil, good, bacteria, bio contaminants, and many more. Carpets and fabrics that are not properly cleaned and maintained have the potential to cause a variety of health problems in your home.

Q: How often should my carpet be cleaned?

A: Most manufacturers will recommend having your carpets professionally cleaned at least once every 12 months. But that number does depend on some different use factors, such as traffic, frequency of vacuuming, having pets and/or children and whether the carpet is light or dark. Stain protecting (also known as scotch guarding) also makes a difference in how often you have to clean your carpets. A majority of our clients prefer to have their carpets cleaned twice a year.

Q: I have had my carpet cleaned, but the spots have reappeared. What should I do?

A: Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact us immediately.